Are you looking after your Customer Experience?
What is customer experience (CX) and is it the same as Customer Service? The two terms are often used interchangeably but they are not the same. In the past few years, the focus for those involved in sales and customer service has shifted from the limits of customer service to embracing customer experience and this […]
Sales Challenges 2021
The Sales Gap How big is your sales gap specially now since Covid 19? The sales gap is the difference between your sales budget and your actual sales. We are now in Q2 and you will have a feeling for how your sales targets are going. Act now before it’s too late as you can’t bridge […]