Tag: sales training techniques

Are you looking after your Customer Experience?

What is customer experience (CX) and is it the same as Customer Service? The two terms are often used interchangeably but they are not the same. In the past few years, the focus for those involved in sales and customer service has shifted from the limits of customer service to embracing customer experience and this […]

Business is all about getting sales

Sales Challenges

Without a sale you don’t have a business that’s how important your sales and your teams are. You don’t need accounts, HR, purchasing or frontline staff without sales – actually you won’t be able to afford them. Most businesses that sell B2B (that’s business to business) will have a sales team. Now that doesn’t mean […]