Are you looking after your Customer Experience?
What is customer experience (CX) and is it the same as Customer Service? The two terms are often used interchangeably but they are not the same. In the past few years, the focus for those involved in sales and customer service has shifted from the limits of customer service to embracing customer experience and this […]
Customer Service Ideas
The Change from Customer Service to Customer Experience For years we’ve heard about customer service and while we still need to service our customers, there is a shift now to the customer experience and that’s where the money is! If we want to attract and retain long-term customers, we need to provide them with a […]