Sales coaching has never been more ideally suited to the needs of the business than it is now. Competition in sales is fierce, as is the battle to retain staff, especially talented sales professionals. With rising energy and operating costs, businesses must increase sales and revenue to survive. Enter the Sales Coach. Sales coaches work […]
What is customer experience (CX) and is it the same as Customer Service? The two terms are often used interchangeably but they are not the same. In the past few years, the focus for those involved in sales and customer service has shifted from the limits of customer service to embracing customer experience and this […]
The Change from Customer Service to Customer Experience For years we’ve heard about customer service and while we still need to service our customers, there is a shift now to the customer experience and that’s where the money is! If we want to attract and retain long-term customers, we need to provide them with a […]
