Sales training

It's Time to Start Your Adventures with us...

Without a sale you don’t have a business!

When you invest in our sales systems you are investing in a sales training and consulting partner. Our focus is on immediate sales and long-term sustainable change through learned ‘best of business and sales practices and behaviours’ for sales people and executives alike. This is what we strive for at All About Sales. It is a simple vision and at its heart is a belief that learning and development in business should be interactive, enjoyable and relevant at all times, so that as an experience it is practical, memorable and most importantly, useful. It is what people do differently after working with us that counts.

Selling

The Steps of the sale

For business to business sales –  8 steps

For business to customer – 7 steps


Your Customer's journey

Your customer travels through 4 stages while you are selling

Sales Courses delivered

  • Sales Strategy Business to Business
  • Master Class in Selling
  • Retail Selling Skills
  • Telesales Skills
  • Customer Service

Sales Strategy B2b

Course Objectives

  • Understanding the broad-brush and individual approaches 
  • Understanding the customer’s perspective
  • Knowing your customer
  • Defining your product and service
  • Demonstrate the importance of sales as an integral function to any business.
  • Understanding customer needs and how to satisfy them.
  • How to create, build and maintain sound relationships with your clients.
  • How to present your product in a skilful and professional manner
  • Moving from selling to educating

8 Steps of a sale

  1. Pre & Planning (telephone skills – making the call)
  2. Introduction
  3. Fact Find
  4. Product Demo
  5. Recommendation
  6. Closing the sale
  7. Handling all objections (dealing with objections)
  8. After care service (developing and maintaining a professional relationship)

 

 

COURSE OBJECTIVES  

 

  • Demonstrate the importance of sales as an integral function to any business.
  • Understanding Customer needs and how to satisfy them.
  • Developing sales plans and strategies in order to achieve objectives
  • How to create, build and maintain sound relationships with your clients.
  • How to present your product in a skilful and professional manner
  • Understanding how consultative selling has changed the job of the Sales Executive

THE TRAINING PROGRAMME

The Training Programme

What is selling?

Preparing the call

Appointment making

First impressions

Discovering customer needs

Selling your product

Successful negotiations

Master Class in selling

Retails Skills Course

Course Objectives

  • Understanding the broad-brush and individual approaches 
  • Understanding the customer’s perspective
  • Knowing your customer
  • Defining your product and service
  • Understanding customer needs and how to satisfy them.
  • How to create, build and maintain sound relationships with your clients.
  • How to present your product in a skilful and professional manner

 Course Content:

The course content will cover:

  • Retails skills techniques
  • Customer service
  • Communicating to the customer

COURSE OBJECTIVES

  • The skills to build relationships for better sales results
  • Developed sales plans and strategies in order to achieve objectives
  • An understanding of customer needs and how to satisfy them
  • The skills to control nervousness and develop confidence
  • The ability to build confidence when dealing with customers over the telephone
  • An understanding of the strengths and limitations of the telephone
  • The ability to persuade

Training Programme

Understanding the selling process

Preparing for a call 

Frist impressions

Establishing customer needs

Selling your product

Closing

Handing objections

 

Telesales Course

Customer Service

 Course Content:

The importance of service excellence
  • Customer expectations
  • Why do we have to be exceptional?
  • What gets noticed as exceptional Service?
  • Interdependency of internal customers – we all impact on service
  • Identification of our expectations as the customer
  • Examples of excellent & poor customer service
 
Managing Customer Needs and Expectations
  • Understanding that standards and customers’ expectations are continuously rising
  • Telephone v face-to-face communication – understanding the different skills necessary for both types of interaction with customers
  • Ensuring ‘positive intent’ with every call
  • Analysing and showing understanding of the customer’s real issues/needs
  • Listening skills – identifying the barriers to listening
  • Conveying sincerity, interest, enthusiasm, etc in every call
Opportunities to Differentiate
  • Identifying the points at which customers judge your service ‘Opportunities to Differentiate’
  • Setting Service Standards at every opportunity
    • Dealing effectively with difficult situations
    • Remaining calm and composed under pressure
    • Positive v negative phraseology in dealing with personalities andIndividual Action Pla
      Dealing with difficult situations
      • Dealing effectively with difficult situations
      • Remaining calm and composed under pressure
      • Positive v negative phraseology in dealing with personalities and awkward situations

© 2020 All About Sales, Leicinin Village, Turlough, Castlebar, County Mayo. E: anneconlon@allaboutsales.ie | M: 087 246 6896 | P: 094 928 9805

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