What is customer experience (CX) and is it the same as Customer Service? The two terms are often used interchangeably but they are not the same. In the past few years, the focus for those involved in sales and customer service has shifted from the limits of customer service to embracing customer experience and this […]
All you need to know about sales coaching in Ireland – the what, the why and the how What is sales coaching? A sales coach works with business owners and/or sales teams to discover what could be holding them back and affecting their performance. Together it is about identifying what is preventing them from achieving […]
Success in sales depends on a number of key skills, all of which can be learned. If you are looking to increase revenue with existing customers or to create new customers and increase overall sales volume then here are some essential strategies for how to achieve your revenue goals. Confidence – this is the key ingredient […]
Without a sale you don’t have a business that’s how important your sales and your teams are. You don’t need accounts, HR, purchasing or frontline staff without sales – actually you won’t be able to afford them. Most businesses that sell B2B (that’s business to business) will have a sales team. Now that doesn’t mean […]
The Sales Gap How big is your sales gap specially now since Covid 19? The sales gap is the difference between your sales budget and your actual sales. We are now in Q2 and you will have a feeling for how your sales targets are going. Act now before it’s too late as you can’t bridge […]
The Change from Customer Service to Customer Experience For years we’ve heard about customer service and while we still need to service our customers, there is a shift now to the customer experience and that’s where the money is! If we want to attract and retain long-term customers, we need to provide them with a […]